TrinityRail is searching for a Bilingual Customer Delivery Manager based on the Dallas, Texas campus.
This critical position will be responsible for managing strategic relationships for a group of customers with the goal of delivering a premier end-to-end Customer Experience. This position will work across a high performing cross functional team responsible for all parts of the Customer Experience including sales, leasing & product manufacturing. The successful candidate will own and deliver performance across key Customer drivers including order delivery quality and fulfillment, regulatory compliance and other key account activities. They will be the face of the Customer and Sales while ensuring day-to-day operations are delivered flawlessly across the business including order fulfillment, customer relationship, project management, product knowledge, accounts receivable and understanding each customer’s contract.
What you’ll do:
- Responsible for managing all aspects of the Customer relationship for a specific set of Trinity Rail Customers
- Own day to day project management and customer management
- Develop strong external Customer relationships by working collaboratively with internal business partners across sales, products, engineering, operations, and other supporting departments to meet customer needs
- Build proactive Customer communication protocols to manage and exceed expectations
- Ability to handle challenging conversations (internally and externally), by creating workable solutions for the Customer and Business.
- Create a “one team” mindset and environment in support of creating a customer experience culture
- Be a change agent across the team in support of delivering our overall leasing strategic plan
- Work cross functionally and within the team to develop best practices and implement ideas for customers
- Manage the onboarding process of new customers\
- Support customer needs post sale
- Build and maintain customer relationships to allow additional business opportunities
- Support customer operations with customer issues
What you’ll need:
- Bachelor’s degree, required
- Bilingual – Spanish/English required
- 8+ years proven customer relationship management experience working directly with large fortune 500 companies
- Rail industry background or leasing experience required
- Technical background with manufacturing acumen preferred
- Excellent communication & presentation skills with the ability to engage at all levels including front line, executive and directly with Customer’s
- Outstanding interpersonal skills for managing relationships with customers and across a matrixed organization (sales, finance, capacity planning, portfolio management, etc.)
- Excellent at organization skills, time management and managing multiple priorities
- Strong process, data analytics and problem solving skills
- Collaborative & accountable style with an ability to build strong partnerships at all levels of the business
- Seen as a role model change agent
- High energy and enthusiasm
- Strong business maturity and acumen
- Technology savvy including familiar with CRM systems, SaaS and big data
